How do I download the Roll’d app?

Easily. And in just a few taps. Head to the App store or Google Play and follow the prompts. BYO appetite.

I’m having issues with the app. Can Roll’d help?

We’ll rescue you. Contact us here for technical support. We’ll follow up as soon as we can. Screenshots of the issue fast-track the solutions, so please provide these wherever possible.

Does the Roll’d app allow delivery?

Not yet. We’re working on adding delivery to our app. But you can still browse the menu. And order ahead for contactless pick-up. You can order for delivery via our online ordering platform.

My order has not been received by the store, but I’ve been charged. What do I do?

This is a rare occurrence, but it can happen. If it does, submit the following details over at Contact Us and our team will promptly get in touch: Name used in the app. Email used in the app. Purchase store. Date & time of purchase. Invoice # (in the receipt emailed to you after ordering).

I made a mistake in my order. Can I cancel and get a refund?

You can cancel your order within 10 seconds of being placed. Once it has been accepted by the store, refunds are at the discretion of the store’s team. Please speak to the store directly.

The app says the restaurant is not available, or that it’s closed. What do I do?

In rare cases, stores may choose to temporarily pause receiving orders during a busy lunch/dinner rush. We recommend giving the store a call directly locations are here. If this does not resolve the issue, please contact us here.

I receive a promo code for the Roll’d app. Can I redeem it in person?

No. App-based promo codes can only be redeemed via the Roll’d app.

Roll’d App – Roll'd Vietnamese

How do I download the Roll’d app?

Easily. And in just a few taps. Head to the App store or Google Play and follow the prompts. BYO appetite.
I’m having issues with the app. Can Roll’d help?

We’ll rescue you. Contact us here for technical support. We’ll follow up as soon as we can. Screenshots of the issue fast-track the solutions, so please provide these wherever possible.
Does the Roll’d app allow delivery?

Yes! You can order direct delivery via our app or online web ordering platform. You can also skip the queue order ahead for pick-up.
My order has not been received by the store, but I’ve been charged. What do I do?

This is a rare occurrence, but it can happen. If it does, submit the following details over at Contact Us and our team will promptly get in touch:

Name used in the app. Email used in the app. Purchase store. Date & time of purchase. Invoice # (in the receipt emailed to you after ordering).
I made a mistake in my order. Can I cancel and get a refund?

You can cancel your order within 10 seconds of being placed. Once it has been accepted by the store, refunds are at the discretion of the store’s team. Please speak to the store directly.
The app says the restaurant is not available, or that it’s closed. What do I do?

In rare cases, stores may choose to temporarily pause receiving orders during a busy lunch/dinner rush. We recommend giving the store a call directly locations are here. If this does not resolve the issue, please contact us here.
I receive a promo code for the Roll’d app. Can I redeem it in person?

No. App-based promo codes can only be redeemed via the Roll’d app.

FAQs: Roll’d App

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franchise

contact

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