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FAQs

Online Ordering

  • Can Roll’d deliver?

    Absolutely. We get it – some days, you just want to binge Netflix and smash down a dozen Lemongrass Beef Soldiers with no pants on. Lucky for you, ‘deliver’ is practically our middle name.

    Click here to order directly from us. Or hit up our mates at DoorDash, UberEats, Deliveroo and/or Menulog.

  • What are the delivery fees on your website?

    Our delivery fees vary depending on your location but as a general rule it’s $8 within 3km, $10 between 3-5km, $12 between 5-7km and $14 for 7-9km. Fees are automatically calculated based on location service mapping and cannot be altered.

  • If I have a delivery issue, who do I contact?

    For orders through rolld.com.au or the Roll’d app, fill out our contact form here . Or call the store directly.

    For issues on orders from a delivery partner – UberEats, DoorDash, Deliveroo or Menulog – you’ll need to contact them through their native app. Or get in touch online.

  • Can I place orders in advance?

    Yes. Sure can. Just choose the ‘Click & Collect’ option when ordering online here. Or through the Roll’d app, downloadable here.

  • I want to cancel my delivery, but I’ve already submitted the order. What do I do?

    To ensure orders are made as fast and as fresh as possible, all delivery orders are sent directly through to the store. That makes cancelling a little challenging. We recommend calling the store directly to cancel an order. Find store details here.

    If you want to cancel an order with a delivery partner (UberEats, DoorDash, Deliveroo or Menulog), check your confirmation email for the means to contact the partner directly. Just note that cancelling may incur a fee.

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