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Only $5 Delivery on Website & Roll’d App Orders.

All FAQs

Our Food

  • Do you cater to vegans and vegetarians?

    Yes. We have a ton of options that are plant-based and/or meat-free. Take a look at the Nitty Gritty  details. Please don’t drool on it.

  • What is your vegan chicken made from?

    It’s a textured plant protein. Made from soy. With love.

  • What are your Gluten Free options?

    You can click over to our Nitty Gritty to see our low gluten menu options. They do not include gluten-containing ingredients however there may be traces of gluten found due to the food handling process.

    Our menu and processes are constantly evolving with the introduction of new ingredients. While we continue to separate gluten from non-gluten containing ingredients, our kitchens are open plan and our service is fast-paced, so we cannot guarantee there will be no cross-contact between ingredients during the food handling processes and on food preparation areas. We therefore do not use the term ‘Gluten Free’ on our menu.

  • I have food allergies. Can I see what menu items are suitable for me?

    We’ve got your back (and your stomach). Download our Allergen Guide here.

  • Can I see the nutritional information?

    We’re all for food that’s nutritious AND delicious. You can access all Nutritional Information in our Nitty Gritty.

  • Is your meat halal?

    Both the Poached Chicken Breast and the Sliced Beef that we add to our Gỏi salads, Baos and Phở are halal certified. However, the meat we use in the meat pho broth is not halal certified. The work around? When ordering, ask our team to substitute it with our vegetarian Phở broth instead.

  • Do you offer catering?

    Definitely. Check in with our catering crew here.

  • Can I customise my order?

    We don’t want anyone missing out on a fast, fresh Vietnamese feast. If you want to request a few adjustments, we recommend customising your order via our free Roll’d app. That way, it lands directly with our kitchen team. Schedule the order for pick-up. Then congratulate yourself on winning at life.

Online Ordering

  • Can Roll’d deliver?

    Absolutely. We get it – some days, you just want to binge Netflix and smash down a dozen Lemongrass Beef Soldiers with no pants on. Lucky for you, ‘deliver’ is practically our middle name.

    Click here to order directly from us. Or hit up our mates at DoorDash, UberEats, Deliveroo and/or Menulog.

  • What are the delivery fees on your website?

    Our delivery fees vary depending on your location but as a general rule it’s $8 within 3km, $10 between 3-5km, $12 between 5-7km and $14 for 7-9km. Fees are automatically calculated based on location service mapping and cannot be altered.

  • If I have a delivery issue, who do I contact?

    For orders through rolld.com.au or the Roll’d app, fill out our contact form here . Or call the store directly.

    For issues on orders from a delivery partner – UberEats, DoorDash, Deliveroo or Menulog – you’ll need to contact them through their native app. Or get in touch online.

  • Can I place orders in advance?

    Yes. Sure can. Just choose the ‘Click & Collect’ option when ordering online here. Or through the Roll’d app, downloadable here.

  • I want to cancel my delivery, but I’ve already submitted the order. What do I do?

    To ensure orders are made as fast and as fresh as possible, all delivery orders are sent directly through to the store. That makes cancelling a little challenging. We recommend calling the store directly to cancel an order. Find store details here.

    If you want to cancel an order with a delivery partner (UberEats, DoorDash, Deliveroo or Menulog), check your confirmation email for the means to contact the partner directly. Just note that cancelling may incur a fee.

Roll’d App

  • How do I download the Roll’d app?

    Easily. And in just a few taps. Head to the App store  or Google Play and follow the prompts. BYO appetite.

  • I’m having issues with the app. Can Roll’d help?

    We’ll rescue you. Contact us here for technical support. We’ll follow up as soon as we can. Screenshots of the issue fast-track the solutions, so please provide these wherever possible.

  • Does the Roll’d app allow delivery?

    Not yet. We’re working on adding delivery to our app. But you can still browse the menu. And order ahead for contactless pick-up. You can order for delivery via our online ordering platform.

  • My order has not been received by the store, but I’ve been charged. What do I do?

    This is a rare occurrence, but it can happen. If it does, submit the following details over at Contact Us and our team will promptly get in touch:

    Name used in the app. Email used in the app. Purchase store. Date & time of purchase. Invoice # (in the receipt emailed to you after ordering).

  • I made a mistake in my order. Can I cancel and get a refund?

    You can cancel your order within 10 seconds of being placed. Once it has been accepted by the store, refunds are at the discretion of the store’s team. Please speak to the store directly.

  • The app says the restaurant is not available, or that it’s closed. What do I do?

    In rare cases, stores may choose to temporarily pause receiving orders during a busy lunch/dinner rush. We recommend giving the store a call directly locations are here. If this does not resolve the issue, please contact us here.

  • I receive a promo code for the Roll’d app. Can I redeem it in person?

    No. App-based promo codes can only be redeemed via the Roll’d app.

Our People

  • I’d like to join the Roll’d family. How can I apply?

    Good choice. We like you already. You can take a look at all our current opportunities over at our Careers page here.

  • I’m interested in opening a Roll’d franchise. Where can I find more information?

    Nice one, goal chaser. All Australian and global franchising details are over at Franchise.

  • I’d like to sit down with Roll’d’s founder, Bao Hoang, for an interview. How do I contact him?

    For all press or interview requests, please submit a Media Enquiry here.

Franchising

General

  • How do I become a Franchise Owner with Roll’d?

    It’s important that before you consider purchasing any business that you understand what you are getting yourself into.  So at Roll’d we have made the process easy, fun and friendly.  The steps are easy:

    1. Register your interest
    2. Speak to our expert team to answer any questions you may have
    3. Come in a have a face to face meeting to meet the team (if you are interstate, this can be done via a video call)
    4. Fill out a Information request and self assessment form
    5. Join us for a Discovery Day where you get to meet the team, visit some of our stores to get a behind the screens experience, speak to the team and current Franchise owners.
    6. Receive your due diligence pack which has all your financial information, contact lists etc
    7. You tell us you want to join the Roll’d family! Yay!
    8. We send you a Franchise Offer.
    9. You accept the offer and we Welcome you to the Roll’d Family

Finance

  • What is a Liquid Asset?

    A liquid asset is something that you own that can quickly and simply be converted into cash while retaining its market value.  It is important to note that it does not include items like real estate, cars etc as these items take a long time to be sold.

  • Can Roll’d help me with finance?

    Roll’d are able to assist you by putting you in touch with preferred lending brokers who fully understand our business and have assisted many of our current franchisees.

  • How much does a store cost?

    This is dependent on location, size and design your store and can range between $400k to $500k

Support

  • How will I be supported?

    The Head Office team will be with you the whole way from the moment you express interest through to the life time that are a Roll’d Franchise.

  • What kind of support do I receive?

    The franchise team will be with you from the start to assist you through the Roll’d Franchise process and over arching requirements until your store opens.

    The Property team will get work with you to source the right location, lease requirements, shop build etc.

    The Operations and Training team will support you in aligning with Roll’d process and policies as well as training and recruitment

    The Marketing team will assist you with all aspects of marketing your franchise from local store requirements through to digital marketing.

  • Will I have a Business Mentor?

    Your franchise will be supported by an Area Manager who will assist you with your day to day operations

Sauce

FIND YOUR NEAREST ROLL’D.

Zinging dishes that you can’t make at home? Punch in your postcode. Let’s find you a fast, fresh Vietnamese feed.

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