Privacy Policy

privacy policy.

Roll’d Australia – Privacy Policy

Roll’d is committed to protecting the privacy of personal information in accordance with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) (Privacy Laws). This document outlines the way in which we collect, hold, secure, use and share your personal information. We encourage you to read this policy so that you are aware of how we use your personal information. This Privacy Policy is to be read in conjunction with Roll’d’s Terms of Use and Refund Policy. If you do not consent to Roll’d’s Privacy Policy, Terms and Conditions and Refund Policy then please do not use, browse, or access this Site.

Roll’d (collectively referred to as “Roll’d”, “us”, “we”, or “our”) includes Rolld Hospitality Group Pty Ltd ACN 616 430 918 and is Related Entities.

This Privacy Policy applies to all Roll’d businesses unless that business has adopted a separate policy.

We may, from time to time, review and update this Privacy Policy to reflect our business requirements or the law changes. Unless otherwise stated, all information collected and held by us is subject to our most recently updated Privacy Policy.

1. General

The scope of this Privacy Policy covers the personal information handling practices of operations owned by Roll’d in Australia and Roll’d Franchisees. Rolld Hospitality Group Pty Ltd do no control the use, storage or disclosure of personal information and may not have access to the personal information held by Roll’d Franchisees. Roll’d Franchisees are individually responsible for ensuring that this Privacy Policy and Australian Privacy Principles are followed when collecting and handling your personal information.

This Privacy Policy applies to all personal information collected by Roll’d, including but not limited to, through our company owned and independently owned stores, customer service centre, using a mobile device or computer, through our app or Website ( . Whenever you provide your personal information to us for goods and services, you are consenting to the terms of this Policy.

2. What is personal information? 

As defined by the Privacy Act 1988 (Cth), ‘personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable: 

(a) whether the information or opinion is true or not; and 

(b) whether the information or opinion is recorded in material form or not. 

Anytime we use the term ‘personal information’ in this policy, we are referring to this legal definition of the term. 

3. Collection of Personal Information by Roll’d

We collect personal information you provide to us in a variety of ways, depending on how you interact with us. For example, when you place an order, register for an account or loyalty program, make an online purchase, send us message, subscribe to our mailing lists, newsletters, or other marketing communications, apply for a job, participate in a survey, contest or redeem a promotion. 

The information we collect from you on our Website and mobile app may be linked or combined with data collected from you offline (e.g., in store), information received from third parties, and data automatically collected through tracking technologies (defined below). This enables us to provide you with a customised experience, regardless of our engage with us. 

We will lawfully and reasonably collect personal information from you that we need for one or more of our business function or activities, or as authorised by the Privacy Laws.  

Each time you visit our Website, our server collects some anonymous information, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address. We may collect this information for statistical purposes to find out how the website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session etc.

When accessing Roll’d, certain information submitted by you may be retained by us. Submission of information will be transmitted to us via email, which in turn may be collected by a third-party. In addition, some of your contact details may be stored in a database online. The nature of personal information collected and stored by Roll’d is dependent on the types of services utilised and the personal information provided by you.

Personal information which you provide may include, but is not limited to, your full name, contact details, address, telephone and/or mobile number, email address, financial information and other personal information. Personal information may be given by you in a variety of circumstances including, but not limited to, circumstances where you request information from Roll’d or when you make contact with Roll’d. Further, if you’re an existing client, we will be able to view your personal information through our software application and hardware utilised by you as part of your account with us. Roll’d does not use or disclose sensitive personal information as defined in the Privacy Laws.

All financial information (including PayPal and credit card details) are securely held in accordance with all applicable legislation. We note that all payment information processed is undertaken through the platform of PayPal and by credit card through our Site. Your PayPal or credit card details are only held if you have requested us to take a payment for membership or gifts and are held securely. To view the privacy policy, regarding the collection of your data for payment processing, please view the PayPal privacy policy regarding the storing and processing of your personal data through the following link:

4. Use of Your Personal Information

Upon providing us with information, we may use this information to contact you via email, phone, SMS or social media so as to provide you with promotional offers. We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. This information will be provided to you by Roll’d upon you requesting this information from us. The information is requested by you when you tick the opt-in box or by implying to us that you consent to us sending you the information by the method in which you supply us with the information or by the type of request made to us by you.

We use your information for the following reasons: operational purposes; to provide you information on our products, services, events and/or promotions; to keep you informed on any changes to our website, products or services; marketing purposes; processing franchisee and/or employee applications; security purposes; to monitor complaints, feedback and inquiries to resolve disputes. In order to assist us in keeping up to date, we may ask you to update your details so that our communication is tailored to you.

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (for example, IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Please be aware that if you disclose personally identifiable information or sensitive personal data directly on Roll’d public message boards, other users may collect and use this information. It should be noted that Roll’d does not monitor any of your private online communications. 

Roll’d reserves the right to use and store information about your location if you give us permission to do so (“Location Data”). Roll’d use Location Data to provide features of the Service, to improve and customise the Service. You may choose to enable or disable location services when you use our Service at any time, through your own device settings.

5. Opt Out

We will provide you the opportunity to opt-out of having your personally identifiable information used for receiving promotional offers, when we ask for this information. You may also opt-out of receiving our promotional offers by clicking the unsubscribe link or following the instructions included in each communication by us or by contacting us directly.

You will be notified when your personally identifiable information is collected by any third-party that is not our agent/service provider, so that you can make an informed choice as to whether or not to share your information with that third-party.

6. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a Site and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can choose to either accept or reject cookies. Although most internet browsers automatically accept cookies, you can typically adjust your browser settings to decline them if you prefer. However, if you opt to reject cookies, you may not be able to fully enjoy and experience the interactive features of the Roll’d services or our Website.

7.  Access to Personal Information

You may request to update, delete or access your personal information by contacting our privacy officer. You may be required to verify your identity, or we may require you to provide us with additional information about your request. Should we be permitted by law, we may refuse your request. Should we refuse a request, we will provide you with our reasons for doing so.

In the event you seek to update the personal information being held by us and there is a dispute regarding any of the personal information, we will make a note of the particulars of the dispute on the personal information provided by you to us. In the event that you have created an account with Roll’d, you are able to login to your account and view and/or update the personal information provided to us by You.

Roll’d will only disclose your personal information, without prior notification, if compelled by law or if Roll’d in good faith believes that such an action is essential to: (a) comply with legal process served on Roll’d, or conform to the edicts of the law; (b) safeguard and uphold the rights or property of Roll’d; or (c) act under urgent circumstances to safeguard the person safety of Roll’d users or the public. 

Any request to delete your personal information must be made in writing.

Roll’d reserves its right to charge you a reasonable administrative fee when considering your request.

8. Information Sharing & Disclosure

Roll’d does not rent, sell or lease personal information with third parties except to provide products or services you have requested, or when we have your permission, or under the following circumstances:

We use other third parties such as a credit card processing company to bill you for goods sold on our Website, and an email service provider to send out emails on our behalf. When you sign up for our email list, we will share the necessary amount of personally identifiable information as necessary for the third-party to provide that service, including your name, address, credit card information and email address.

Roll’d monitors the websites and pages visited by our customers with Roll’d to identify our most popular products and services. This information is utilised to provide tailored content and advertising within Roll’d to our customers.

Our Website may contain links to third party websites, however, we are not responsible for the practices or content of such websites These links are offered solely for your convenience, and do not signify Roll’d endorsement of any linked third party website. We suggest that you review the privacy policies of these third parties before providing your personal information to them.

Even after you cancel your account with us, we will retain your information for as long as we reasonably need it for the purposes outlined in this Privacy Policy. For example, we may retain your information to prevent fraud, or to maintain systems security. We may also retain your information if required or allowed to by law, regulation or relevant standards and codes of conduct, or to fulfil our contractual obligations to a third party. In certain circumstances, including where we are prevented by technical or systems constraints, we may not be able to remove all of your personal information.

9. Website Visit Information

Visiting our Website requires the collection of general and personal information. The collection of such information may be executed by our third-party contractors which collect information regarding your visit to our Website and includes the pages you accessed, the information downloaded, the date and time of your visit and your server address. Such information is collected for statistical purposes and assists us in keeping up the quality of our Site and its convenience for our users.

10. Service Providers

Roll’d may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used by you.

These third parties have access to your personal data to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. In any event, Roll’d do not accept any responsibility or liability if a Service Provider uses your Personal Data for any other purpose.

11. Usage of social media account data such as Google, Facebook, Instagram and Linkedin 

Customers of Roll’d can connect a social account to expediate the authentication process during their subsequent logins. Some information, including the social account ID and the email address provided, is saved only for the purposes of matching it to a Roll’d account and is not used for any other objectives.

12. Storage of Information

We strive to keep all information secure from unauthorised access by carrying out appropriate electronic and physical checks and with firewalls in place to ensure data is secure. While Roll’d has implemented reasonable measures to safeguard personal data against unauthorised access, disclosure, modification, loss or misuse, it is important to note that no security system is impenetrable, and we cannot guarantee the system’s security at all times. You acknowledge that your information is disclosed at your own risk and may result in unsolicited messages from other parties.

In the event that any information under our control is breached, we will conduct an investigation and take appropriate action, including notifying those individuals whose data may have been compromised and, where applicable, the Office of the Australian Information Commissioner (‘OAIC’). 

Roll’d will adhere to its legal obligations concerning data protection and privacy by only retaining your personal information for the purpose it was initially collected, or as mandated by the law. We will ensure that appropriate measures are taken to either securely delete or anonymise your personal information. These measures may vary depending on the type of information held, how it was collected, and how it was stored. 

13. International Users

If you are accessing Roll’d from any other region with laws or regulations that govern the collection of personal data or information, its use and disclosure which are different to Australian laws or our Privacy Policy as incorporated in our Terms and Conditions, then in that event, we wish to advise that by your use of the Website you will be transferring your personal information into Australia and that you consent to such transfer.

Your connection to the Roll’d will be through Australian servers and all personal and general information collected by us will be processed within Australia where Roll’d servers and internal systems are located.

14. Privacy Queries and Complaints

We welcome your comments regarding this Privacy Policy. In the event you believe Roll’d has not adhered to this Policy, please contact us at: 

The Privacy Officer, Rolld Australia Pty Ltd, Waterman Business Centre, L2, 1341 Dandenong Road, Chadstone VIC 3148

Telephone: (03) 8564 8186


We will contact you within 7 days to let you know the next steps in resolving your complaint and to obtain any further information we need to consider your complaint. As soon as reasonably practicable and in any event within 30 days, we will let you know our decision. If you are not satisfied with our response, you may refer your complaint to the OAIC at: or 1300 363 992. 

15. Changes and Updates to this Privacy Policy

Roll’d may update this Privacy Policy to reflect legislative amendments as well as company and customer feedback. We will strive to notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account and/or by placing a notice on our Website. We encourage you to periodically review our Website for changes to this Policy. 

16. Consent

If you are accessing the Site from any other region with laws or regulations that govern the collection of personal data or information, its use and disclosure which are different to Australian laws or our privacy policy as incorporated in our Terms and Conditions, then in that event, we wish to advise that by your use of the Site you will be transferring your personal information into Australia and that you consent to such transfer.

Your connection to the Site will be through Australian servers and all personal and general information collected by us will be processed within Australia where Roll’d servers and internal systems are located.

17.  Effective Date

This Privacy Policy was last modified in March 2023.