The types of personal information we may collect about you if you are a customer or prospective customer include
your contact details, including your name, email address, social media identifiers, mailing address, street address and/or telephone number;
your age and/or date of birth;
any information you provide to us when you place an order via our online ordering service, including your credit card or debit card details;
any information you provide to us as a result of any dealing, transaction or interaction with us, including customer surveys and any feedback or requests for information;
details of products and services we have provided to you and/or that you have enquired about,
and our response to you;
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information, including your preferences and/or opinions; and
any other personal information requested by us and/or provided by you or a third party.
If you are a prospective Roll’d franchisee, we may collect or hold information relevant to becoming a franchisee, including:
your contact details, including name, address, profession, occupation or job title, phone numbers and email address; and financial and other related information you submit to us as part of your application to become a Roll’d franchisee.
If you have applied for employment with Roll’d, we may collect or hold information relevant to such
your contact details, including name, age or birth date, address, phone numbers and email address; and
employment and other information you submit to us as part of your application for employment (which includes any information contained in any resume you provide to us).
We may also collect and hold information from your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour. In addition, we may also collect information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
We may collect these types of personal information directly from you or from third parties.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
to enable you to access and use our Site, associated applications and associated social media platforms;
to contact and communicate with you;
to assist in providing goods and services to you;
to process orders submitted by you via our online ordering service and process payment for those orders;
to assist in processing and responding to any request or complaint made by you;
for internal record keeping and administrative purposes;
for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
to run competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
for product development, quality control and research purposes of Roll’d and its franchisees and associates;
to comply with our legal obligations and resolve any disputes that we may have; and
to consider your employment or franchise application.
Disclosure of personal information to third parties
We may disclose personal information to:
our employees, franchisees, contractors and/or related entities;
our existing or potential agents or business partners;
sponsors or promoters of any competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you.
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.
Your rights and controlling your personal information
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and web beacons
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
For any questions or notices, please contact our Privacy Officer at:
Roll’d Australia Pty Ltd ABN 24 160 241 789