Terms & Conditions

terms & conditions.

Roll’d website https://rolld.com.au (“the Site”) is owned and operated by Roll’d Hospitality Group Pty Ltd ACN 616 430 918 (“Supplier”) trading as Roll’d Hospitality Group Pty Ltd trading as “Roll’d”.

The Supplier may share and/or swap information, including Personal Information, with other Supplier related companies, affiliates, licensors and licensees (collectively referred to as “the Roll’d Entities”). The Supplier and the Roll’d Entities provide the Site so that customers are able to place online orders with participating Roll’d (“Roll’d”) stores located within Australia. Some Roll’d stores are independently operated and owned by Franchisees.

By using, browsing and/or accessing the pages or services in the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“T&Cs”). If you do not agree to these T&Cs, please do not use the Site. You also agree to provide us with your consent to receive any required notices (if any). You acknowledge that these T&Cs contain disclaimers and other provisions that limit the Suppliers or the Roll’d Entities’ liability to you. You further agree that you will not use the Site for any unlawful purpose. In the event that you do not wish to be bound by these T&Cs, please do not use browse or access the Site.

All orders are accepted and handled in accordance with the conditions below and the customer accepts these conditions by using the Site.

1. Governing Law

The Supplier controls and operates this site on servers in a secure hosting facility in Melbourne, Victoria. These T & C’s are governed by the parliament laws of Australia. You and the Supplier agree to submit to the non-exclusive jurisdiction of the courts of Australia. You hereby waive any and all jurisdictional and venue defences that might otherwise be available to you.

2. Revisions to T&Cs

The Supplier may revise or amend these T&Cs at any time at our absolute discretion by posting revised terms. You agree that, in the event that any portion of these T&Cs is found to be unenforceable, the remainder of these T&Cs remain in full force and effect. Any revisions will be effective immediately and by your continued use of the Site, you agree to the T&Cs as amended. If you do not agree to the new posted T&Cs, you agree that your only remedy is to discontinue your use of the Site.

Whist the Supplier and the Roll’d Entities’ seek to make reasonable efforts to provide accurate and timely information about the various products and services offered by the Supplier on the Site, the Supplier cannot guarantee that the information provided is always up to date and correct or that the Site contains all the relevant information available.

3. Site content, Ownership & Use

The material on the Site is protected by copyright under the laws of Australia and other countries through international treaties. Unless otherwise indicated and except for information directly from or links to third-party websites, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support this site including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved by the Supplier and the Roll’d Entities.

The display of the Contents is not intended to be a comprehensive compilation of all of the Suppliers worldwide proprietary ownership rights and the Supplier may own or control other proprietary rights in one or more countries outside of Australia. All rights not expressly granted are reserved.

4. Advertising & Links to Third Party Websites

This site may contain information from or hyperlinks and other pointers to internet websites operated by third parties. Such information or websites are not under the control of the Supplier and/or the Roll’d Entities nor is the Supplier or the Roll’d Entities responsible for the contents of any such information or website. The Supplier and/or the Roll’d Entities provide such information and hyperlinks to you as convenience only, and the inclusion of any link does not imply any endorsement of the linked website by the Supplier and/or the Roll’d Entities. You rely on such information or websites entirely at your own risk. You are referred to the relevant third party websites for all information regarding the third parties products and/or services. Third parties are solely responsible to you, subject to their conditions, for all issues relating to their website including information, goods, services, prices and the delivery of any goods or services you purchase on the third party website.

You further agree that the personal data you choose to give to unrelated third parties is not covered by the Supplier’s privacy policy and you are encouraged to review the privacy policy of any company or website before submitting your Personal Information. Some third parties may choose to share their personal data with the Supplier and/or the Roll’d Entities and you acknowledge any such sharing is governed by that third party company’s privacy policy.

Roll’d reserves the right to use Uber Eats. Uber Eats is a food delivery service provided by Uber Technologies Inc. You can opt-out from Uber Eats by following their instructions on their website. You can learn more about the privacy practices and policies of Uber Eats by visiting their Privacy Policy page: https://www.uber.com/legal/en/.

Roll’d reserves the right to use Menulog. Menulog is a food delivery service provided by Menulog Pty Ltd. You can opt-out from Menulog by following their instructions on their website. You can learn more about the privacy practices and policies of Menulog by visiting their Privacy Policy page: https://www.menulog.com.au/info/privacy-policy

Roll’d reserves the right to use Deliveroo. Deliveroo is a food delivery service provided by Deliveroo Australia Pty Ltd. You can opt-out from Deliveroo by following their instructions on their website. You can learn more about the privacy practices and policies of Deliveroo by visiting their Privacy Policy page: https://deliveroo.com.au/privacy

Roll’d reserves the right to use DoorDash. DoorDash is a food delivery service provided by DoorDash Technologies Australia Pty Ltd. You can opt-out from DoorDash by following their instructions on their website. You can learn more about the privacy practices and policies of DoorDash by visiting their Privacy Policy page: https://help.doordash.com/consumers/s/privacy-policy-au?language=en_AU

5. Personal, Non-Commercial Use

Permission is granted to display, copy, distribute, download, and print in hard copy portions of this Site solely for the proper and reasonable purposes of:
a. Placing an order with the Supplier; or
b. Using this site as a shopping resource, provided that you do not modify the site and that the Supplier retain all copyright and other proprietary notices contained in the Contents.

You must not, without our prior written permission, exploit any of our site materials for commercial purposes or other purposes that are not expressly permitted under these T&Cs.

We encourage you to carefully read the Suppliers privacy policy (“the Privacy Policy”) and the refund policy (“the Refund Policy). You agree, and unless other consents or notices are required by law, that using, browsing and/or accessing the pages or services in the Site, that you will be bound by the terms of the Privacy Policy and the Refund Policy and to the use of such personal information and any submissions by the Supplier and/or the Roll’d Entities in accordance with the Privacy Policy and the Refund Policy.

You agree not to use the Site for any purpose that is unlawful or may be deemed as unlawful or prohibited by the T&Cs, or to cause damage on or through use of the Site. You warrant to the Supplier that none of your communications with or through the Site will violate any applicable, local, state, federal, provincial, national, or international laws and/or regulations or infringe upon the rights of any third party or contain libellous, defamatory, obscene or abusive material.

6. Prohibited Conduct

You are not authorised, without the prior written permission of the Supplier and any other owner of rights in content that you access via the site, to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from that content. No trademark (whether registered or otherwise) that is contained on this site or otherwise used by the Supplier may be used without our prior, specific, written permission or that of the trademark owner.

The content and material on the Site is provided for lawful purposes only and any other use or modification of the content and materials found on the Site violates the intellectual property rights of the Supplier and/or the Roll’d Entities. The Supplier and/or the Roll’d Entities retain complete and full title and intellectual property rights to all content and materials found on the Site. You may not sell, modify, reproduce, repost or convert any contents and/or materials on the Site in any manner inconsistent with these T&Cs.

7. Licence to Use

You grant the Supplier a perpetual, irrevocable, non-exclusive, fully-paid, royalty-free licence to use any material, information, expression of ideas and ideas that you transmit to this site or otherwise provide to the Supplier from the time you authorise it to be sent without restrictions of any kind and without any payment or other consideration of any kind, or permission or notification, to you or any third party.

You agree that this license shall include, without limitation, the irrevocable right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, and/or license the submission, and all rights therein, in the name of the Supplier and/or the Roll’d Entities or their designees throughout the world in perpetuity, in all media now or hereafter known or created. In addition, you warrant that any “moral rights” (if any) pertaining to any copyrighted materials have been waived.

8. User Conduct

You must not upload, post, transmit or otherwise make available through this Site any material which: – violates or infringes the rights of others (including their privacy and intellectual property rights);

– is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person;

– encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law; restricts or inhibit the Supplier any other user from using the site;
– affects the functionality or operation of the site or the Supplier servers or the functionality or operation of any user’s computer systems (e.g. by transmitting a computer virus or other harmful component, whether or not knowingly); or

– breaches any standards, content requirements or codes promulgated by any relevant authority, including authorities that require the Supplier to take remedial action under any applicable industry code.

9. Indemnity

You agree to indemnify and will keep the Supplier indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by the Supplier in connection with your use of this site, your breach of these T&Cs or your breach of any rights of third parties. Buying products from our website, Products may vary between the Supplier retail stores and those found on the Supplier website.

10. Ordering Goods

Access is via the Site. You must be careful when entering your details, as you are solely responsible for any details entered on the Site and agree to indemnify the Supplier accordingly. Any order placed by you in the manner described in the Site is an offer by you to purchase a particular product or service for the price (including other charges) specified on the Site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for the goods ordered. Order

cancellations cannot be made for any reason whatsoever. For refunds, please refer to the Refund Policy.

You further agree that the Supplier may change the prices published on the Site at any time. Prices of products placed in the basket but not paid for are also subject to change and you agree to pay the price current at the time of payment. While every effort has been made to ensure the accuracy of prices, images and information displayed on this Site, the Supplier is not responsible for any error and reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price, image or the product description posted on this site, or an error in your order. We may require additional verification or information before accepting any order. We only accept orders from within Australia. Within this area, our policies as to returns apply as set out in these T&Cs.

The Supplier reserves the right to terminate your ability to order via the Site, effective immediately without first notifying you in advance should you not operate your account in line with the T&Cs.

11. Price

All prices are inclusive of GST unless otherwise specified. Prices displayed on the Site are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Where permitted, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.

Some Roll’d stores are independently operated by a Franchisee and so prices may vary from store to store. The price you pay will be clearly indicated as you progress through your order and a final total will be displayed at the completion of your order. Prices paid by customers for online orders from a specific store may differ from the recommended retail price.

All prices are in the Australian Dollar.

12. Membership

If You chose to become a member, You are solely responsible for the orders you make on the Site. Please refer to the Privacy Policy for further information.

13. Limitation of Liability

Our total liability to you (if any) in connection with the Site, or with these T&Cs, the Privacy Policy and the Refund Policy, or any goods or services supplied under them, will be limited to your discontinued use of the Site. To the maximum extent permitted by any applicable law, the Supplier, the Roll’d Entities and any other party (whether or not involved in the creation, maintenance, development or delivery of the Site) and the directors, officers, managers, employees, members, shareholders or agents of the Supplier and/or the Roll’d Entities exclude all and any liability and responsibility for any amount or kind of loss or damage of whatsoever nature or kind that may result to you or a third party in connection with the Site in any way whatsoever or in connection with the use, inability to use or the results of use of the Site, including without limitation actions or activities resulting from the use of resources presented on the Site, any websites linked to the Site or the material on such websites, including but not limited to loss or damage due to viruses that may affect your computer (including but not limited to computer equipment, software, data) or any other property on account of your use of or access to or browsing or downloading and/or uploading of any material of the Site or any website linked to the Site.

Nothing in these T&Cs shall limit or exclude the Suppliers or the Roll’d Entities’ liability in jurisdictions which do not allow the limitation or exclusion of liability for consequential or incidental damages. In such jurisdictions the Supplier and/or the Roll’d Entities liability shall be limited by the maximum extent permitted by law.

14. Disclaimer of Warranty

The Supplier is providing the Site and the Supplier information, contents, materials and services on an ‘as is’ basis and use of this site is at your own risk. The Supplier and the Supplier related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this site (including in relation to any products or services). To the extent permitted by law, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this site. To the extent permitted by law, the Supplier expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.

15. IP Protocol Addresses & Web Logs

The Site’s web servers will automatically collect the Internet Protocol (IP) addresses and log files of visitors. Your IP address is an identifying number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number will be identified and logged automatically in our server log files whenever you visit the Site, along with the time(s) of your visit(s) and the page(s) that you visited. This information is collected in an aggregate form only and does not contain any Personal Information. We use IP address for purposes such as calculating the Site usage levels, helping diagnose problems with the Site’s servers and administering the Site. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. In addition, we may also record your IP address for fraud prevention purposes.

16. No Assignment & Waiver

You may not transfer or assign in any way any of your rights or obligations under these T&Cs. Any such transfer or assignment shall be null and void.

The Supplier and/or the Roll’d Entities failure to insist upon or enforce strict compliance with any provision of these T&Cs shall not be construed as a waiver of any provision or right.

17. Applicable Law, Jurisdiction & Severability

Access to and use of the Site and these T&Cs are governed by the laws of Australia without giving effect to any conflicts of law or choice of laws principles. Any proceeding or legal action relating to your use, or access of the Site or compliance with these T&Cs shall be in the jurisdiction of the courts of Australia. You hereby waive any and all jurisdictional and venue defences that might otherwise be available to you.

If any provision of these T&Cs or the application of any such provision to any person or circumstance is held illegal, unenforceable, or invalid for any reason whatsoever, the remaining provisions of these T&Cs and the application of such provisions to other persons or circumstances shall not be affected.

To the fullest extent possible, the court finding such provision illegal, unenforceable, or invalid shall construe and modify the provision so as to render it enforceable and valid as against all persons or entities and to give the maximum possible protection to persons subject to indemnification within the bounds of legality, enforceability and validity.

18. Headings

You agree that the headings used in these T&Cs are for convenience of reference only. Such headings will be and shall be ignored in the interpretation or construction of any of these Terms and Conditions.

19. Complete Understanding

You warrant and agree with the Supplier that these T&Cs and the Roll’d privacy policy, constitute the entire understanding between the Supplier, the Roll’d Entities and you with respect to your use of the Site, including, but not limited to, all orders placed through the Site.

20. Contacting Us

For more information, or if you have any questions about these T & Cs, please contact us at:

• By Post: Roll’d Australia Pty Ltd – Waterman Business Centres, Level 2 – UL40/1341, Dandenong Road, Chadstone Shopping Centre, Chadstone VIC 3148

ROLL’D AUSTRALIA
WHISTLEBLOWER POLICY

Introduction

Roll’d places great significance on its commitment to corporate governance and compliance in all aspects of its company. This involves a culture of the utmost level of ethical and moral behaviour, adhering to the rules and regulations imposed by statutory obligations through this policy.

In line with this commitment and culture, while Roll’d does not fall within the ambit of the new legislative changes regarding compulsory Whistleblower Policy changes for large proprietary companies, Roll’d has taken the initiative to subscribe to and comply with the Treasury Laws Amendment (Enhancing Whistleblower Protections) Act 2019 to facilitate a culture of the utmost level of ethical and moral behaviour.

This Roll’d Whistleblower Policy has been implemented to address issues and concerns which relate to malpractice, misconduct, conflicts of interest and internal controls with the intention of ensuring compliance with new laws and regulations applicable to Roll’d and to address potential concerns likely to arise in the workplace relating to the aforementioned conduct.

Scope

This policy applies to all current and former directors, company secretaries, officers, employees, volunteers, students, contractors, and suppliers (and employees of suppliers and contractors) of Roll’d. Further, its scope also extends to relatives, dependents or dependents of spouses of any of these people.

Objectives

The objective of this Roll’d Whistleblower policy is to:
Encourage and allow for all employees to disclose any malpractice, misconduct or conflicts of interest which may arise throughout their time in the company;
To safeguard and protect all employees who decide to report allegations of potential malpractice, misconduct or conflicts of interest in the workplace; and
Certify that any allegations made are thoroughly and appropriately investigated with appropriate action to be taken against the allegation.

Definitions

Reportable conduct – anything a whistleblower has reasonable grounds to suspect malpractice, misconduct, or a conflict of interests in relation to Roll’d and its operation.
Management Team – two of any of the following; Chief Executive Officer, Chief Operating Officer, Board Chair, and the Managing Director having responsibility for the department in which the alleged improper conduct occurred.
Disclosure – claims or allegations by a whistleblower under this policy based on reasonable grounds that are made in accordance to the pre-conditions in Provision 6, Protection of the Whistleblower.
Disclosure and Investigation Officer– the Disclosure and Investigation officer shall be the General Manager of Francom HR at the time of Disclosure being made.
Reasonable grounds – the objective test which must be adhered to whereby a reasonable person in possession of the information would form or is likely to form the belief that improper conduct has
occurred. Evidence to support such a belief is crucial and mere suspicion is not sufficient without reasonable grounds for the allegations.
Whistleblower – a person within the scope of this policy who has made a disclosure that qualifies for protection under the Corporations Act.

Policy

Protection is afforded to a whistleblower by Roll’d at all times against any adverse employment actions (this includes but is not limited to dismissal, suspension, penalties, demotion, harassment, or other forms of abuse or discrimination) which may occur following the reporting of allegations of malpractice, misconduct or conflicts of interest. In accordance with the policy and the relevant law, all whistleblowers are protected from any adverse employment actions even if any or all allegations made prove to be incorrect or unsubstantiated following the investigations of the alleged conduct.
All employees must be aware that if an employee makes a false report maliciously, deliberately, or for their benefit or personal gain, that employee could potentially face serious disciplinary action.
For the avoidance of doubt, please note that the purpose of this policy is not to address general employment complaints and grievances in the company. Rather, it is intended to address situations of malpractice, misconduct, or conflict of interest.
A non-exhaustive list of some examples of reportable conduct amounting to malpractice, misconduct or a conflict of interest is below:

acts or omissions in breach of the Commonwealth or State legislation or local authority by-laws;
any conduct which may cause financial or non-financial loss to Roll’d or be otherwise detrimental to the interests or reputation of Roll’d, or any of its employees;
corruption;
oppressive behaviour;
grossly negligent behaviour;
discrimination, vilification, sexual harassment, bullying and victimisation;
dishonesty;
fraud;
illegal activities (including theft, drug sale/use, violence, threatened violence, or criminal damage against Roll’d assets/property);
serious improper conduct (including gross mismanagement, serious and substantial waste of Company resources, or repeated breaches of administrative procedures);
the deliberate concealment of information tending to show any of the matters listed;
unethical behaviour; and
unsafe work practices;
Protection of the Whistleblower

Whistleblowers who disclose information regarding misconduct, malpractice or conflicts of interest within Roll’d are protected by The Corporations Act.
In accordance with this, the Roll’d Whistleblower Policy aims to protect the whistleblower against any reprisals, provided that the whistleblower identifies himself/herself, and the submissions are:
made in good faith and without intentionally false allegations or malice;
based on the whistleblower’s reasonable belief that malpractice, misconduct, or conflict of interests, or concern related to the malpractice, misconduct, or conflict of interests constitutes, or may constitute a material violation; and does not result in any directly correlated personal gain or advantage for the whistleblower following the reporting of the claim or at any stage thereafter.
Any disclosure made by a whistleblower in accordance with the above will not result in any reprisals or threat of any reprisals against said whistleblower, unless the whistleblower is a participant, or has participated in the prohibited activities about which the complaint is made.
In circumstances where the whistleblower has also engaged in the prohibited activities, the decision to make the complaint will likely only affect the extent of the disciplinary measures (if any) that may eventually be taken against the whistleblower. This means that Roll’d and its directors , officers, employees and agents will not penalise, dismiss, demote, suspend, threaten or harass a whistleblower, or transfer the whistleblower to an undesirable job or location, or discriminate in any manner against the whistleblower, to take reprisals or retaliate as a result of the whistleblower having reported an act that is illegal or unethical, or deemed illegal or unethical unless the whistleblower is a participant in the illegal or unethical activities.
Any reprisal or threat made against a whistleblower is considered a serious breach of this policy by Roll’d and any such reprisal or threat will be dealt with by Roll’d through disciplinary measures it deems appropriate and where necessary this will include but is not limited to, dismissal. Please note that this protection applies to any person in Roll’d providing information to an investigation in accordance with this policy.

Confidentiality

The maintenance of confidentiality is a significant aspect of ensuring potential whistleblowers come forward when they have reasonable grounds to suspect an event of malpractice, misconduct or conflicts of interest in an open and timely manner, without concerns of negative retaliations being made or threatened. Roll’d of is aware of this.
As a result of the importance of confidentiality, Roll’d will ensure that all reasonable steps necessary for the protection of the identity of the whistleblower or any person who assists the investigation process will be taken. These steps include but are not limited to adherence to any statutory requirements in respect of confidentiality in such disclosures. In certain situations, the disclosure of the identity or the allegation made by the whistleblower will be unavoidable, such situations include but are not limited to those which result in court proceedings pursuant to disclosures made through this policy.

Disclosures

Any individual with reasonable grounds to suspect that an event of malpractice, misconduct or conflict of interest has occurred in Roll’d is encouraged to report such suspicion to their manager, or if this not possible in the circumstances, the individual may alternatively raise any concern with the Francom HR Disclosure Officer by mobile (0448 672 947) and email (whistleblower@francomhr.com.au) or in writing. Any items of concern may also be raised with the HR team.
All reports and allegations of malpractice, misconduct or conflicts of interest made by a whistleblower must provide specific, pertinent and adequate information with regards to, amongst other things, persons, witnesses, dates, places, amounts, and other relevant information, to allow for a reasonable and focused investigation to be conducted. In a case where the whistleblower discloses his or her name, the whistleblower would be accepting an initiation of a follow-up meeting to further assess the matter. However, in the case where a whistleblower remains anonymous, there will be no follow-up meeting regarding the claim made and Roll’d will be unable to communicate with the whistleblower. As such, we encourage all whistleblowers to disclose their identity to enable communication and a follow-up meeting if further information required. For the avoidance of doubt, all claims of malpractice, misconduct, or conflicts of interests are treated on a confidential basis and whistleblowers who disclose their identity will obtain the protection afforded to them by the law and assist in the procedure of the investigation.

Procedures following the Disclosure

Once a whistleblower provides substantial and reasonable grounds for their belief that malpractice, misconduct or conflict of interests has occurred in a report or claim, an investigation of their allegations will commence as soon as possible.
All material violations and actions that may be required as a result of such investigations will be reported to the Management Team. Where the report or claim relates to a member of the Management Team, such a report will be directed to those members of the Management Team whom the complaint is not against.

Investigation

All reasonable endeavours will be utilized by Roll’d to ensure Investigations are conducted in a prompt and fair manner with due regard to the nature and of the allegation and the rights of all persons involved in the allegations and Investigation. Any evidence acquired in the process of the investigation will be held securely by the Disclosure and Investigation Officer. This evidence includes but is not limited to any materials, documents or records. When all the evidence required for the investigation is received by the Disclosure and Investigations Officer, a determination will be made in relation to the pertinence of the allegation to any of the issues mentioned in this Policy.
The method appropriate for the Investigation will be determined on a case by case basis by the Disclosure and Investigation Officer and where appropriate, the Disclosure and Investigation Officer may request the assistance of an internal and/or external accounting legal specialist.
During the investigation, the Disclosure and Investigation Officer will have access to all relevant materials. This includes any materials, documents or records acquired in the investigation process. Further, during the course of the investigation, all company individuals including but not limited to directors, officers, agents and employees of the Company are required to fully cooperate with the Disclosure and Investigation Officer and any requests made for the purpose of the investigation. Moreover, all parties involved in the investigation process who becomes privy to any information in relation to the investigation, including but not limited to the Disclosure and Investigations Officer and the Managing Director, must take all reasonable measures to protect the confidentiality of the whistleblower’s disclosure.
In the case that the disclosure is concerning the malpractice or misconduct of the Managing Director, or any such conflict of interest, then the complaint will be discussed and investigated by other relevant parties in the management team or similar positions.

Reporting

At the conclusion of any investigation made in accordance with this Policy, a report will be prepared by the Disclosure and Investigation Officer of the findings of the investigation and provided to the Managing Director. However, where the investigation and/or the disclosure is concerning the malpractice of the Managing Director, the report will instead be addressed to another relevant party in either the management team or a similar managerial position.
In the case that the final report does indeed indicate malpractice, misconduct or conflicts of interests, the final report will also include recommendations of the next steps which should be taken to prevent such malpractice, misconduct or conflict of interest from occurring again within the company.
In addition to the above, the final report shall also include recommendations in relation to remedial action which should be taken to remedy any harm of loss which may have arisen from the misconduct, malpractice or conflicts of interests. For example, Remedial actions may include but are not limited to, disciplinary proceedings against the person engaged in the offending conduct. Further, where it is necessary and appropriate, at the sole and reasonable discretion of the Management Team, a recommendation of the matter to the relevant authorities of the offending conduct.
If the whistleblower is not satisfied with the outcome of the investigation, a review may be requested by submitting written notice to the Disclosure and Investigation officer within fourteen (14) days of being notified of the outcome of the investigation.

Communication with the Whistleblower

Where a claim is not made anonymously, Roll’d will ensure that the whistleblower will be updated and informed of the outcomes of the investigation of the claim. This communication and updates will be made insofar as Roll’d can do so with due consideration to the privacy and rights of those persons whom the allegations were made against and in a manner, which does not impede the legal requirement of procedural fairness.

Last update 23 February 2020.

STANDARD TERMS & CONDITIONS

Meal Deals

Deal Prices may vary when ordering through our delivery partners. Only available at participating stores for a limited time only.

Roll It Into A Meal

Add any standard Side or Soldier and standard drink for an additional $6 with your purchase. Offer is only valid at participating Roll’d stores (in-store or via the Roll’d App/online) and not available via third-party platforms (e.g. Uber Eats). Offer includes your choice of either one (1) side from the sides menu OR one (1) standard Soldier. Drink selection includes one (1) drink up to the value of $4.0 from the drinks menu. Additional costs incur for Flaming Prawns and drink over $4.0 Subject to availability.

Receive a Free Roll’d 375ml Sauce Bottle with Every Catering Box Ordered Promotion

Offer available on all catering orders, pre-ordered and paid in full between 26 April – 30 June 2023. Offer only available at participating Roll’d stores, excluding airport stores. Receive one (1) complimentary 375mL Roll’d Sauce with every Catering Box ordered. Excludes Roll’d Menu and “Group Feeds”. Roll’d Sauce flavour will vary store to store and available while stocks last. Catering orders must be placed via the pre-order form: rolld.com.au/catering. Minimum 24 hours notice required for all catering orders (business days). Offer is not redeemable, exchangeable or refundable for any other offer, item or for cash at any time and are not valid in conjunction with any other offers.

Win a Month of Free Roll’d Lunch On Us Competition

Winner: Jodie T

The promotion is open to AU residents only (excludes TAS & NT) and runs from 11AM AEST Friday 2nd June 2023 and closes at 11:59PM AEST Monday 12th June 2023. Entry to the promotion is limited to one (1) entry per entrant, over the entire promotion period. The total prize pool is AUD $450. One (1) winner will win a Roll’d App voucher to the value of AUD $450 which equates to $15×30 days. To enter, entrants must complete the feedback survey and fill in their details.

The winner will be drawn electronically by random selection on Tuesday 13th June 2023 will be posted on the Roll’d website and also be notified via email within 3 business days of the draw date. All reasonable attempts will be made to contact the winner. Any unclaimed prize will be forfeited. There will be no second-chance draws.

To redeem the prize, the prize winner must be a resident in ACT, NSW, QLD, SA, WA or VIC and be located close to a Roll’d Vietnamese store. The prize winner pick one Roll’d store that they will redeem their prize from and must place their order via the Roll’d App/Web and use the voucher code(s). Extra fees may apply for service and delivery fees.

Roll’d Catering x T2 TikTok Competition

The promotion is open to AU residents only (excludes TAS & NT) and runs from 12PM AEST Wednesday 5th July 2023 and closes at 11:59PM AEST Wednesday 12th July 2023. Unlimited entries per person. The total prize pool is AUD $520. One (1) winner will win 1x Soldiers® Catering Box, 1x Banh Mi Catering Box, 1x Mini Bowls Catering Box, 1x case (12 x 300ml bottles) of T2 Peach Amore Iced Tea and 1x case (12 x 300ml bottles) of T2 Lemon Coco Breeze Iced Tea bottles plus delivery to a specified address up to the value of AUD $520.

To enter, entrants must follow @rolld_vietnamese on TikTok, like the competition post and tag a friend(s) in the comments section of the competition post. The winner will be drawn electronically by random selection on Thursday 13th July 2023 and notified on TikTok and Insta Stories and tagged in the competition post. All reasonable attempts will be made to contact the winner. Any unclaimed prize will be forfeited. There will be no second-chance draws.

To redeem the prize, the prize winner must be a resident in ACT, NSW, QLD, SA, WA or VIC and be located close to a Roll’d Vietnamese store. The prize winner must book their catering order within 2 months of the draw rate otherwise they forfeit the prize with no entitlement to compensation, reimbursement or an alternative prize.

Roll’d Vietnamese will never ask for banking or credit card details to be provided to claim a prize. Please be aware of scams. This competition is in no way sponsored, endorsed, administered by or associated with TikTok.

Subscribe to Win 1 of 5 Roll’d x Lipton Summer Catering Packs

The promotion is open to AU residents only (excludes TAS & NT) and runs from 7PM AEDT Tuesday 21st November 2023 and closes at 11:59PM AEDT Monday 18th December 2023. Entry to the promotion is limited to one (1) entry per entrant, over the entire promotion period. The total prize pool is AUD $1,195. Five (5) winners will win one (1) prize during the promotion period and consists of a choice of one (1) Catering Box, six (6) 500ml Lipton Iced Teas, two (2) 12-pack Pork Spring Rolls and delivery to a specified address up to the value of AUD $239. Promotion is not redeemable, exchangeable or refundable for any other prize, item or for cash at any time.

To enter, entrants must sign up to the Facebook/Instagram form linked to the competition posts. The winners will be drawn electronically by random selection on Tuesday 19th December 2023 will be posted on the Roll’d website and also be notified via email within 5 business days on draw date. All reasonable attempts will be made to contact the winners. Any unclaimed prizes will be forfeited with no entitlement to compensation, reimbursement or an alternative prize. There will be no second-chance draws. To redeem the prize, the prize winners must be a resident in ACT, NSW, QLD, SA, WA or VIC and be located close to a Roll’d Vietnamese store.

The prize winners must book their catering order within 2 months of the draw rate otherwise they forfeit the prize with no entitlement to compensation, reimbursement or an alternative prize. A minimum of 2 business days must be given for a catering order to be organised. Please note blackout redemption period between 22 December 2023 – 2 January 2024 applies. Roll’d Vietnamese will never ask for banking or credit card details to be provided to claim a prize. Please be aware of scams. The information you have entered above will be stored on our own third-party servers for the purpose of communicating Roll’d Vietnamese offers to you. You may opt-out at any time by selecting the unsubscribe option on our emails or SMS or by contacting us. For more information on our privacy policy click here. This competition is no way sponsored, endorsed, administered by or associated with Instagram or Meta.

WIN* a Month’s Worth of Pork Spring Rolls & Lipton Iced Teas TikTok Competition

The promotion is open to AU residents only (excludes TAS & NT) and runs from 5PM AEDT Monday 11th December 2023 and closes at 11:59PM AEDT Sunday 31st December 2023. Unlimited entries per person. The total prize pool is AUD $1,650. Five (5) winners will win a month’s worth of Pork Spring Rolls and Lipton Iced Teas valued at $330. All prizes will be delivered in the form of Roll’d App vouchers to the value of 30x 4-Pack Pork Spring Rolls and 30x 500ml Lipton Ice Teas sent electronically via email. The vouchers can only be redeemed via the Roll’d App and will expire 31st March 2024.

To enter, entrants must follow @rolld_vietnamese on TikTok, like the competition post and tag a friend(s) in the comments section of the competition post. The winner will be drawn electronically by random selection on Monday 8th January 2024 and notified via TikTok DM. All reasonable attempts will be made to contact the winner. Any unclaimed prize will be forfeited. There will be no second-chance draws.

To redeem the prize, the prize winner must be a resident in ACT, NSW, QLD, SA, WA or VIC and be located close to a Roll’d Vietnamese store. The prize winner must use up their voucher by 31st March 2024 otherwise they forfeit the prize with no entitlement to compensation, reimbursement or an alternative prize. Roll’d Vietnamese will never ask for banking or credit card details to be provided to claim a prize. Please be aware of scams. This competition is in no way sponsored, endorsed, administered by or associated with TikTok.

Roll’d Catering, Lipton & Taylor Swift Hoodie – TikTok Competition

The promotion is open to Australian residents only (excludes TAS & NT) and runs from 12PM AEDT Friday 23rd February 2024 and close at 11:59PM (AEDT) 3rd March 2024. The winner will be chosen at random and announced on @rolld_vietnamese TikTok on 4th March 2024. Unlimited entries per person. The total prize pool is AUD $450.

One (1) winner will win 1x Soldiers Catering Box, 1x Mini Banh Mi & Bowls Catering Box, 6x 600ml Lipton Iced Tea Bottles and one (1) Taylor Swift The Eras Tour Beige Hoodie in size medium plus delivery/postage to a specified Australian address.

To enter, entrants must follow @rolld_vietnamese on TikTok, like the competition post and tag a friend(s) in the comments section of the competition post on TikTok. The winner will be drawn electronically by random selection on Monday 4th March 2024 and notified on TikTok. All reasonable attempts will be made to contact the winner. Any unclaimed prize will be forfeited. There will be no second-chance draws.

Roll’d x Remedy – Feeling Fresh Instagram Competition

The promotion is open to AU residents only (excludes TAS & NT) and runs from 5PM AEST Wednesday 15th May 2024 and closes at 11:59PM AEST Thursday 23rd May 2024. Unlimited entries per person. The total prize pool is AUD $600. Three (3) winners will win one (1) Roll’d Catering Box of choice and six (6) Remedy Kombuchas 330ml bottles valued at $200. Promotion is not redeemable, exchangeable or refundable for any other prize, item or for cash at any time.

To enter, entrants must follow @rolld_vietnamese on Instagram, like the competition post and tag a friend(s) in the comments section of the competition post. The winner will be drawn electronically by random selection on Friday 24th May 2024 and notified via Instagram DM. All reasonable attempts will be made to contact the winner. Any unclaimed prize will be forfeited. There will be no second-chance draws.

To redeem the prize, the prize winners must be a resident in ACT, NSW, QLD, SA, WA or VIC and be located close to a Roll’d Vietnamese store. The prize winners must book their catering order within 2 months of the draw rate otherwise they forfeit the prize with no entitlement to compensation, reimbursement or an alternative prize. A minimum of 2 business days must be given for a catering order to be organised.

Roll’d Vietnamese will never ask for banking or credit card details to be provided to claim a prize. Please be aware of scams. The information you have entered above will be stored on our own third-party servers for the purpose of communicating Roll’d Vietnamese offers to you. You may opt-out at any time by selecting the unsubscribe option on our emails or SMS or by contacting us. For more information on our privacy policy click here. This competition is no way sponsored, endorsed, administered by or associated with Instagram or Meta.

Roll’d x T2 Fiesta TikTok Competition

The promotion is open to AU residents only (excludes TAS & NT) and runs from Thursday 6th June 2024 and closes at 11:59PM AEST Sunday 23rd June 2024. Unlimited entries per person. The total prize pool is AUD $800. Two (2) winners will win 1x Catering Box (of choice), 8 x 300ml bottles of T2 Watermelon Fiesta Iced Tea and 1x T2 Iced Esky plus delivery to a specified address up to the value of AUD $400 each.

To enter, entrants must follow @rolld_vietnamese on TikTok, like the competition post and tag a friend(s) in the comments section of the competition post. The winner will be drawn electronically by random selection on Monday 24th June 2024 and notified on TikTok and tagged in the competition post. All reasonable attempts will be made to contact the winner. Any unclaimed prize will be forfeited. There will be no second-chance draws.

WIN* 1 of 5 Roll’d x VIBE Packs Instagram Competition

The promotion is open to AU residents only (excludes TAS & NT) and runs from 5PM AEST Thursday 11th July 2024 and closes at 11:59PM AEST Sunday 28th July 2024. Unlimited entries per person. The total prize pool is AUD $630. Five (5) winners will win one (1) Roll’d App Voucher valued at $50 and one (1) Classpass Voucher valued at $75. Promotion is not redeemable, exchangeable or refundable for any other prize, item or for cash at any time.

To enter, entrants must follow @rolld_vietnamese on Instagram, like the competition post and tag a friend(s) in the comments section of the competition post. The winner will be drawn electronically by random selection on Monday 29th July 2024 and notified via Instagram DM. All reasonable attempts will be made to contact the winner. Any unclaimed prize will be forfeited. There will be no second-chance draws.

To redeem the prize, the prize winners must be a resident in ACT, NSW, QLD, SA, WA or VIC and be located close to a Roll’d Vietnamese store. The prize winner pick one Roll’d store that they will redeem their prize from and must place their order via the Roll’d App/Web and use the voucher code(s). Extra fees may apply for service and delivery fees.

Rollympics 2024 Competition

The promotion is open to AU residents only (excludes TAS & NT) and runs from 5PM AEST Monday 29th July 2024 and closes at 11:59PM AEST Sunday 4th August 2024. Unlimited entries per person. The total prize pool is AUD $250. Five (5) winners will win one (1) Roll’d App Voucher valued at $50. Promotion is not redeemable, exchangeable or refundable for any other prize, item or for cash at any time.

To enter, entrants must follow @rolld_vietnamese on Instagram, like the competition post and comment their favourite Roll’d menu items. The winners will be drawn electronically by random selection on Monday 5th August 2024 and notified via Instagram DM. All reasonable attempts will be made to contact the winner. Any unclaimed prize will be forfeited. There will be no second-chance draws.

Hot Sauce ‘Name Me’ Instagram Competition
The promotion is open to AU residents only (excludes TAS & NT) and runs from 5PM AEST Thursday 19th July 2024 and closes at 11:59PM AEST Sunday 6th October 2024. Unlimited entries per person. The total prize pool is AUD $530. One (1) major prize winner will win one (1) Roll’d App/Online Voucher valued at AUD $200, one (1) Frank Green 1L Bottle, one (1) Chilli Jellycat, one (1) Chilli Girl Lego Keyring. Four (4) runner up winners will each win one (1) Roll’d App/Online Voucher valued at AUD $50. Promotion is not redeemable, exchangeable or refundable for any other prize, item or for cash at any time.

To enter, entrants must follow @rolld_vietnamese on Instagram, like the competition post, tag a friend(s) and comment a name suggestion(s) for the new Hot Sauce before the promotional date. This is a game of skill with the five (5) of the best name suggestions selected on Instagram. There will then be a ‘voting’ Instagram post held on the 8th of October where the top 5 name suggestions will be posted and fans will be asked to ‘vote’ for their favourite name. The name suggestion with the most comments by 11:59PM AEDT 13th of October will win the major prize and announced on Monday 14th of October.

The prize winners must be a resident in ACT, NSW, QLD, SA, WA or VIC and be located close to a Roll’d Vietnamese store to redeem their Roll’d Voucher. The prize winners will pick one Roll’d store that they will redeem their Roll’d Voucher from and must place their order via the Roll’d App/Web and use the provided voucher code(s). Extra fees may apply for service and delivery fees. The vouchers will be emailed to the runner up winners. The major prize winner will receive their prize via delivery and must provide a valid delivery addresses to claim their prize. All reasonable attempts will be made to contact the winners. Any unclaimed prize will be forfeited. There will be no second-chance draws.

By submitting the entrant’s entry to Roll’d, the entrant grants Roll’d and its licensees and assignees exclusive rights in the entrant’s entry and all other material provided by the entrant to Roll’d pursuant to this promotion at any time. Roll’d reserves the right to vary these conditions at any time. Roll’d does not assume any liability for loss or damages caused in taking out this prize. In the event that a prize, or an element of a prize, is/are not available for any reason, Roll’d reserves the right to substitute prizes in its discretion to equal or greater recommended retail value, subject to state law. Roll’d takes no responsibility for prizes damaged or lost in transit. Once prizes have left Roll’d’s premises, Roll’d will not be responsible for any delay in delivery, or failure of safe delivery of prizes.

TikTok Hot Sauce Challenge

The promotion is open to AU residents only (excludes TAS & NT) and runs from 5PM AEST Monday 30th September 2024 and closes at 11:59PM AEST Sunday 20th October 2024. Unlimited entries per person. The total prize pool is AUD $1870. One (1) major prize winner will win one (1) July Carry On Trunk, one (1) Roll’d App/Online Voucher valued at AUD $200 and one (1) Frank Green 1L Bottle. Nine (9) runners up winners will each win one (1) Roll’d App/Online Voucher valued at AUD $50 and one (1) Frank Green 1L Bottle. Promotion is not redeemable, exchangeable or refundable for any other prize, item or for cash at any time.

To enter, entrants must follow @rolld_vietnamese on TikTok and post a video consuming 1 packet of Hot Sauce and tag @rolld_vietnamese. This is a game of skill with the ten (10) of the best videos selected on TikTok.

The prize winners must be a resident in ACT, NSW, QLD, SA, WA or VIC and be located close to a Roll’d Vietnamese store to redeem their Roll’d Voucher. The prize winners will pick one Roll’d store that they will redeem their Roll’d Voucher from and must place their order via the Roll’d App/Web and use the provided voucher code(s). Extra fees may apply for service and delivery fees. The vouchers will be emailed to the winners. The winners will receive physical prizes via delivery and must provide a valid delivery addresses to claim their prize. All reasonable attempts will be made to contact the winners. Any unclaimed prize will be forfeited. There will be no second-chance draws.