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Refund policy

Cancellation and Refunds

Cancellation

  • Cancellations can only be made up to 24 hours before your order is due to be prepared if your order was due to be picked up or delivered Tuesday – Friday. If you would like to cancel your order within the 24-hour period, you will not be eligible for a refund.
  • If you would like to cancel your order which was due to be picked up or delivered on a Saturday, Sunday or Monday you will need to cancel by the Friday before by 2pm. If you would like to cancel your order after this period, you will not be eligible for a refund.

 

Refund

If you are dissatisfied with your order, please contact us within 48 hours of pick-up or delivery. Refunds may be offered if the item is faulty, unsafe or not as described, or otherwise does not meet consumer guarantees under the Australian Consumer Law.

 

To cancel your order or request a refund, please choose one of the following options:

To assist us in processing your order cancellation or refund, please provide us with the following details about your order and the issue:

(a) full name when placing your order;
(b) contact email and/or phone number associated with the order;
(c) your order number (found in the confirmation email); and
(d) for refunds, please supply clear images showing any faulty or damaged items or other issues with the order.

 

Refund Timeline

In the event a catering order is refunded, Roll'd will make every effort to process it promptly. Please be aware that the refund may take up to 10 business days to appear in your account, depending on your financial institution and the payment method used at the time of purchase.